We found a matchYour institution may have access to this item. Find your institution then sign in to continue.TitleTowards a theory of operational excellence.AuthorsFound, Pauline; Lahy, Andrew; Williams, Sharon; Hu, Qing; Mason, RobertPublicationTotal Quality Management & Business Excellence, 2018, Vol 29, Issue 9/10, p1012ISSN1478-3363Publication typearticleDOI10.1080/14783363.2018.1486544